How to reach us
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24/7 | Bonuses, login, cashier, sportsbook |
| support@westace.com | 24/7 | Documents, disputes, anything in writing |
| Help centre | Always | Bonuses & Promotions, Casino, Deposits, General, My Account & Verification, Sportsbook, Technical, Withdrawals |
Scroll horizontally to see the full table
Help us answer faster
- Start with your account e-mail or phone number.
- For a payment, give the method, the amount and the date.
- For a bonus, name the offer and the deposit date.
- Attach a screenshot of any error.
When e-mail is better
Raise disputes, held withdrawals and account closures by e-mail so that you keep a dated record, and ask us for written confirmation when a chat answer differs from our terms.
Frequently asked questions
When is support open?
Around the clock, every day.
Where do I send documents?
Through the upload in your account or to support@westace.com.
Is there a phone line?
No, live chat and e-mail only.